WHAT THEY DO

Client Services is the people side of every account — onboarding, check-ins, and renewals.

When you hire any part of this company, this is the department that makes sure you’re never left wondering what happens next.

HOW WE DO IT

• Every request arrives in writing — answered in writing, on the record.
• Anything we can’t answer goes straight to a person, with the customer told so.
• Renewal is a relationship, not a reminder — we check in before we ever bill again.
• If we miss, we say so first — before the client has to ask.

WHAT THEY’VE DONE

• The Front Desk standard: a desk that answers from the client’s own list and hands everything else to the owner.
• First client hand-over completed — Hungry Houze’s site and assistant, delivered and signed off.

THE DESK’S FOUR PROMISES

• YOUR LIST IS THE LAW — it answers only from the prices and facts you approved.
• IT NEVER INVENTS — if it isn’t on your list, it doesn’t get said.
• REQUESTS IN WRITING — every ask lands where a person can act on it.
• YOU CONFIRM, ALWAYS — nothing goes out with your name on it that you didn’t approve.